Key Responsibilities: Process mortgage loan applications from submission through settlement. Review, verify, and maintain accurate client information and documentation. Liaise with clients, brokers, and lenders via email and phone to gather missing information and resolve queries. Ensure all applications meet Australian banking and lender policies. Coordinate valuations, pricing, and investment-related documents as required. Maintain compliance records and adhere to legal/regulatory requirements. Prepare detailed notes and ensure clear documentation trails for audit purposes. Track loan progress and provide timely updates to all stakeholders. Ensure files are processed within set timelines and service-level agreements. Show more Show less