Client Management Officer
- Makati City, Metro Manila
- Permanent
- Full-time
- Develop and implement client engagement strategies aligned with the company's overall goals for client retention and satisfaction.
- Analyze client data (demographics, health status, utilization patterns) to identify segments and tailor engagement initiatives to specific needs.
- Proactively monitor client satisfaction and identify opportunities to improve service delivery. Oversee actions to address potential issues.
- Conduct regular client meetings to review account performance, discuss upcoming renewals, and identify opportunities for upselling or cross-selling additional services.
- Educate clients on the full range of HMO benefits, programs, and resources available to their employees.
- Design and execute client communication campaigns and events across various channels (email, SMS, app notifications, print materials) to promote health awareness, encourage preventive care, and inform members about available resources / services.
- Gather and analyze client feedback to identify areas for improvement in service delivery and communication.
- Prepare reports: activity management; renewal status and progress
- Initiate, negotiate, and close account renewal, including achievement of appropriate rate action to ensure account profitability
- Oversee client collection / payment for renewals.
- Oversee management of accurate client records, including contact information, membership data, and service utilization reports.
- Collaborate with internal departments (e.g., customer service, provider network, marketing) to ensure a consistent and positive client experience across all touchpoints.
- Bachelor's degree in Marketing, Communications, Public Health, or a related field.
- 3-5 years of experience in client engagement, customer relationship management, or a similar role, preferably within the healthcare or insurance industry.
- Strong written and verbal communication skills, with the ability to engage client POCs across several levels of the organization.
- Customer orientation
- Ability to build and maintain strong relationships and manage high-level stakeholders
- Collaboration with teams to deliver client / member experience and address concerns
- Project management and organizational skills.
- Data-driven analysis; ability to draw value-added insights to identify opportunities
- Business acumen: ability to understand client business and drive opportunities for growth / profitability / customer experience enhancement.
This position typically does not have direct supervisory responsibilities but may be responsible for leading project teams or mentoring junior staff members.At MediCard, we believe that diversity and inclusion are essential to fostering innovation, collaboration, and growth. We are committed to creating a workplace where everyone, regardless of gender, race, ethnicity, age, sexual orientation, disability, or any other characteristic, feels valued and empowered to contribute their unique perspectives and talents.Our inclusive hiring practices ensure that we attract, hire, and retain the best talent from all backgrounds. We strive to provide equal opportunities for all candidates and promote a culture of respect, fairness, and transparency. We are dedicated to continuously improving our processes and policies to eliminate biases and barriers, ensuring that every employee has the support and resources they need to thrive.MediCard is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Join MediCard Now!You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.