Customer Success Associate

Pavia, Iloilo
Permanent
Full-time

1 month ago
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Customer Success Associate (Graveyard Shift)Graveyard| Fulltime | Iloilo (Onsite Setup)About the RoleWe have partnered with a company that is a leader in the provision of Risk and Compliance Auditing and Management services to the built property sector, whose clients are some of the largest corporations in Australia. They employ a four pillars approach to risk and compliance management - Essential Services Management, Property Risk, Height Safety, and Emergency Management.Why CooeeBecause we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do To be a part of transformation one person, one community, one business at a time.We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision to transform through connection. We believe this is where the strength of Cooee and our partnerships lie in having clarity and conviction in purpose.What you'll be working on

Interpreting and validating client's needs
Action an appropriate service response to resolve issues
Accurate data capture / entry
Effectively communicate with clients and contractors
Ensure internal and external service standards are met
Tracking and closure of outstanding jobs within agreed KPIs
Participate in system and staff development

What were looking for

Fresh graduates or with 2 years customer service experience
Excellent verbal and written communication skills (phone and email)
Proficiency in problem-solving
Possesses excellent people skills
Basic Knowledge with Microsoft Office Suite
Experience in working in a customer service role is a plus.
Accuracy and attention to detail is essential.
Capacity to perform both individually and as a highly effective team member
Able to prioritize, multitask, and efficiently manage time.

Job Type: Full-time, Graveyard shift (7 PM- 4 AM)
Work Setup:
Onsite (Iloilo Office): 2nd Floor Iloilo Gateway Hotel & Suites, Brgy. Mali-ao, Pavia, Iloilo

Cooee