Customer Service Representative
Synlink Recruitment Outsourcing Co. Inc.
- Davao del Sur
- Permanent
- Full-time
- Handle incoming calls, emails, and chats in a professional and courteous manner.
- Provide accurate information regarding products, services, policies, and procedures.
- Resolve customer concerns efficiently and escalate complex issues to the appropriate department when necessary.
- Document all customer interactions in the system accurately and promptly.
- Meet or exceed individual and team performance targets (e.g., customer satisfaction, response time, resolution rate).
- Assist customers with billing inquiries, account updates, and order processing.
- Contribute to continuous improvement by providing feedback on common issues and customer pain points.
Bossjob