After Sales Customer Service Representative

• Maintain contact with clients to obtain customer feedback regarding product/service quality.
• Assist clients in resolving issues and complaints concerning purchased products or services.
• Build and establish good work relationships with clients to facilitate increased patronage and revenue.
• Develop and implement strategies effective for ensuring a satisfied clientele and increased returns.
• Direct and coordinate the customer service operation of a team to ensure clients are tended appropriately in line with set customer service standards.
• Develop and optimize support and service processes, tools, and systems.
• Conduct price and contract negotiations with clients to establish contract details and attain profit margin.
• Oversee all post-sales services provided to clients to ensure customer satisfaction.
• Ensure compliance with all general and company policies when carrying out job duties.
• Accept and performs such other functions as may be assigned by direct heads.

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