Dispatcher/CSR (Service Titan)

Philippines
US$6.00 per hour
Permanent
Full-time

2 months ago
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Position SummaryWe are seeking a reliable and customer-focused Dispatcher / Customer Service Representative to support service operations for plumbing and HVAC clients. This role plays a key part in coordinating technicians, managing customer communication, and ensuring efficient scheduling through ServiceTitan.The ideal candidate has experience in dispatching or service coordination, understands trade workflows, and is comfortable working extended shifts in a fast-paced service environment.Key ResponsibilitiesDispatch & Scheduling

Schedule and dispatch technicians for service calls using ServiceTitan
Monitor technician schedules, job status, and daily routing
Adjust schedules in real time based on call volume, emergencies, and availability
Ensure efficient utilization of technicians and timely service delivery

Customer Service & Communication

Answer inbound calls and assist customers with scheduling and inquiries
Provide appointment confirmations, updates, and follow-ups
Communicate clearly with customers regarding service windows and expectations
Maintain a professional and friendly tone in all customer interactions

Operations Support

Enter and update job information accurately in ServiceTitan
Track job statuses and ensure proper documentation is completed
Coordinate with field technicians, supervisors, and service managers
Assist with call tracking, notes, and service records

QualificationsRequired Experience

Prior experience as a Dispatcher or CSR in a service-based environment
Hands-on experience with ServiceTitan (highly preferred)
Availability to work four 10-hour shifts, Saturday through Tuesday

Preferred Experience

Background or working knowledge in the plumbing and/or HVAC industry
Experience supporting field service teams or trade-based operations

RequirementsThis is a full time roleUp to $6/hr100% Remote

Remote Raven