Xurpas Enterprise, a wholly-owned subsidiary of Xurpas Inc., provides custom IT solutions that help organizations with their digital transformation. These solutions result in improved business processes, employee productivity, and customer experiences. Our company offers a unique set of tools from Digital Products, Talent Solutions, and Software Development to address the ever-changing business and market requirements of our customers. The Role You Will Be Responsible For Review, gather data and basic troubleshooting of tickets before assigning them to the next level In putting of resolution on tickets and closing it after the ticket is settled Monitoring of service desk plus tickets to avoid SLA violations, reminding the assigned person on the ticket Troubleshooting problems in Login of workstation desktop/laptop via remote or face to face Troubleshooting problems with printer connections via remote or face to face Troubleshooting problems in MS Application and escalation to M365 Admin if the issue cannot be resolved via remote or face to face Setting up new desktop/laptop and installation of basic office software Resolving sales deficit for night shift and day shift Creating a ticket in the Service desk plus that has no tickets. M365 User administrator. Editing details of users and resetting passwords if requested and if they have properly signed documents. Network Monitoring: 1. All ISP, 2. All Network Equipment. Network Basic Troubleshooting: 1. Ping result, 2. Tracert result, 3. NSlookup, 4. Ipconfig and other network tools. User Support: Provide basic support to end-users regarding network connectivity and related issues. Assist users in setting up and configuring network devices, such as routers and switches. Remote User Support: if necessary, Provide remote support to end-users for basic network connectivity issues. Assist users in setting up and configuring network devices through virtual channels. Incident Logging and Documentation: Log and document network incidents remotely, capturing details of reported problems and resolutions. Maintain accurate records of network configurations and changes, ensuring documentation is accessible to the client. Cloudera jobs monitoring if all is running. Create a ticket and notify to assigned personnel if there is a problem. Power BI Reload monitoring daily if all is running. Create a ticket and notify to assigned personnel if there is a problem. Salesforce basic task and monitoring PowerBI, SQL and Cloudera basic task and monitoring Ideal Profile Warm bodies that will be assigned in Head Office Level 1 Helpdesk support Experience and knowledge in Service desk plus application Advanced knowledge in MS Application Diagnose and resolve technical hardware and software issues Role to filter cells, emails, and messaging platforms Provide basic support and troubleshooting 24x7 onsite and remote support (8 hours x 7days weekly) Outsource employees must be under NDA to avoid data leakage What's on Offer Work alongside & learn from best in class talent Great work environment Excellent career development opportunities