Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Works on Service tickets and tasks for updating the CMDB Generates weekly, monthly out of box reports for KPI reporting Performs reconciliation activity with discovery sources for identifying inventory gaps. Hands on experience on ServiceNow CMDB and Asset tables Analytical bend of mind to work on large sets of inventory data Required skills: Domain subject matter skills (depends on project- HW/CMDB, ELP, license desk etc) Program/Project Mgmt. Skills (Scope, Communication, Stakeholder, Change, Issue, Risk, Closure, etc) Leadership skills (Problem solving, delegation, decision making, communication, time management, goal setting, relationship building) Objective Key Results (relates to Operational/Delivery Excellence) Recommended Skills Analytical skills - logical reasoning, data acumen, research, critical thinking Innovation skills - questioning, observing, experimentation Experience in using SAM toolsets (ServiceNow SAM Pro, Flexera, Snow Software) Minimum 2 year(s) of experience is required About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces .Join Accenture to work at the heart of change. Visit us at Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.