Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. License Senior Analyst analyze software licenses and understand consumption associate to license agreements. Understand ServiceNow SAM processes and systems, assessing the business model and its integration with technology. Assess current state, identify customer requirements, and define the future state and/or business solution. Research, gather and synthesize information. Manage software requests in ITSM Tool (ServiceNow, BMC Remedy/Others) utilizing software catalog and software request management processes Provide monthly reports, number of requests with potential recommendations for improvement Manage SaaS Portals, software metering and license re-harvesting Support software procurement Ensure data from Software Scanning tools is in sync with CMDB data Update Tier 3 Publisher data and monitor software usage for in-scope publishers, in SAM Tool (ServiceNow/Flexera/SNOW/Others). Add Knowledge Base articles and best practices for software requests within the ITSM Tool to enhance end users experience Analyze current process and work on implementing process improvements for better outcomes SAM lifecycle knowledge Knowledge on SAM activities/Operational things like SW compliance, Audit, ELP, SW Reconciliation etc. Knowledge on various types of licenses and their various metrics. License Optimization ServiceNow ticketing tool knowledge for software requests. End to end SaaS portal management for various publishers. Knowledge and understanding of license procurement and its management. Visibility on procurement tools like Ariba/i-proc can be added advantage. Software Licenses Harvesting. Better knowledge of excel for SAM reporting. Better understanding of SCCM and it's use in SAM. Experience in using SAM toolsets (ServiceNow SAM Pro, Flexera, Snow Software) Good communication skills.. Minimum 2 year(s) of experience is required About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces .Join Accenture to work at the heart of change. Visit us at Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.