IT Support Analyst- Workday

  • Philippines
  • Permanent
  • Full-time
  • 20 days ago
For Workday: Responsibilities for this position may include but are not limited to: Provides subject matter expertise on Workday Payroll. Supports the software development lifecycle for software solutions Deploys, configures, and supports business applications Configures, customizes, and integrates vendor-sourced enterprise software with other internal systems like SAP Updates existing code to debug or incorporate minor enhancements Develops deep domain knowledge by understanding business processes Elicits business requirements and translates business needs into fit-for-purpose actionable plans Actively participates in an integrated DevOps Team utilizing Agile methodologies with strong change management focus Provides daily operational support for several applications by troubleshooting incidents to identify root causes and solutions, identifying, and resolving problems, designing and implementing configuration changes and monitoring performance Proactive communication and quick response to production issues and project work. Strong customer focus Monitors interfaces/data loads, administer security, and provide feedback/solutions on application performance Identifies areas for improvement and partners with Software Engineers/team members to address tactical and strategic issues. Develops and maintains support documentation Maintains IP Compliance on systems and software as appropriate Required Qualifications At least 5 years of relevant experience Knowledgeable in any of the following technologies: Workday related areas such as advanced custom reports, EIB (Enterprise Interface Builder), Core Connectors, PICOF/PECI, Workday Studio, Workday Web Services; ServiceNow related areas such as ServiceNow HR Service Delivery Suite (case and knowledge management), ServiceNow system administration, ServiceNow portal configuration (portal, widgets, and content automation), integrations (REST and SOAP services) Provides subject matter expertise on Workday Payroll. Experience in other modules would be an advantage. Skilled in Workday related to one or more of the following: Core HCM, Benefits, Compensation, Talent, Absence, Time Tracking, Integration, Security and Data Conversion Skilled in scripting to automate workflow, and in low code development platforms Working knowledge of software engineering principles Strong communication (written/verbal) and facilitation skills with solid ability to convey business and technical information to a diverse audience Strong analytical and problem-solving skills with ability to engage difficulties with persistence Self-directed, flexible, working with minimal supervision, takes initiative, displays a high degree of ownership Ability to effectively deal with change and consistently maintain composure and logical thinking while under pressure Organized and skilled at planning. Ability to work from a high-level to a low level of detail and handle multiple assignments with varying priorities and deadlines Experience/knowledge in Agile SAFe, Kanban and Scrum methodologies Knowledge and hand-on experience in two or more of the following is a plus: C#, C++, Angular, Node.js, SQL, Ansible, R, Java, Python, Azure, Web services (WCF and/or RESTful services), Web technologies (HTML, CSS, JavaScript, and AJAX), Oracle / SQL Server among other Willing to work in HYBRID SET UP (2 DAYS RTO) Show more Show less

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