Multilingual Helpdesk Technician - Spanish Speaker

• Provide professional end-user support via telephone, email, or web in one or more foreign languages including but not limited to English and Spanish.
• Provide restorative or maintenance actions to resolve end-user problems
• Able to resolve account specific technical, customer, end-user issues
• Responds to end-user problems based on standard procedures
• Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately

• Bachelor's degree or vocational IT-related courses is a plus.
• Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
• Required skill(s): Basic hardware, software, and networking knowledge

• Average written and spoken communication skills in one or more languages including but not limited to English and Spanish.
• Able and willing to take several calls a day when necessary.
• Familiarity and good working knowledge in PC hardware and software troubleshooting.
• Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
• Prior BPO experience in Technical Support is a plus.

Stefanini