TASQ is looking for a native Mexican Spanish/Spanish CSR to join our team in a hybrid work setup to start ASAP.**Job Details:****Location:** Hybrid (BGC, Taguig City, Philippines)**Type:** Full-time**Qualifications and Skills:**- Experience in BPO (Philippines or international)- Native speaker of Mexican Spanish/Spanish- Fluent in both Mexican Spanish/Spanish and English (spoken and written)- Residing in Metro Manila- Willing to work in shifts- Possess a valid passport, visa, and apostilled diploma or training certificate (with English translation)- An updated resume detailing work experience, with supporting documents or training certificates issued within the Philippines- Own a reliable internet connection with at least 50 Mbps download and upload speed**Main Responsibilities:**- Address customer questions and resolve issues via phone, email, and chat in both Spanish and English.- Uphold high standards of customer service by taking ownership of inquiries and following up diligently.- Work collaboratively with team members to enhance customer service processes and ensure superior client experiences.- Record and manage customer interactions accurately within our system.- Provide information on products and services, escalating complex matters to higher management when needed.- Support in training and mentoring new team members to ensure they understand the company's customer care protocols.- Identify opportunities to improve customer satisfaction and contribute to ongoing improvement initiatives.
