The Deltek Global Cloud team focuses on the delivery of first-class services and solutions for our customers. We are an innovative and dynamic team that is passionate about transforming the Deltek cloud services that power our customers' project success. Our diverse, global team works cross-functionally to make an impact on the business. If you want to work in a transformational environment, where education and training are encouraged, consider Deltek as the next step in your career! Remote Opportunity : Open to work in Evening Shift Time (PH) Responsibilities: Troubleshoot complex problems, provide software fault diagnosis, resolve operational issues, and interact with vendors and Deltek's Engineering, Cloud Infrastructure, and Support Services teams. Manage cloud servers, backup/restore, HA/DR Schedule and deliver cloud server maintenance and software upgrades for SMB applications. Strive to provide 100% service uptime by monitoring system stability and performance to ensure system availability, reliability, and usability Onboard/Offboard SaaS customers via an automated client deployment tool for SMB applications. Enhance and refine the deployment pipeline for infrastructure build, customer provisioning, and upgrades. Perform customer-initiated service requests, including performing database restores, creating customer environments, and administering configuration requests. Identify areas that require automation and work with external teams to remove recurring tasks. Work with DevOps, Engineering, and Infrastructure teams to implement and perform system upgrades via automation and CI/CD pipelines. Monitor system resource utilization, errors & alerts trends for problem management and capacity planning Execute application database management (mirroring, replication, backups, and disk space) and tuning activities/procedures. Document system architectures, system configurations, technical operational processes, and policies Create and implement monitoring, procedures, tools, and standards related to system and application security (e.g., intrusion detection, denial of service, configuration change, cross-site scripting, SQL injection, OS patching, etc.) Participate in 24/5 support Rotating schedule Qualifications: 5+ years combined experience supporting core-business critical applications 3+ years of experience with cloud computing platform, preferably Azure Ability to interact (verbal and written) effectively with high-level business and IT executives in large, complex customer organizations Technical and operational interests and capabilities, including Windows Server, MS SQL Server, Azure SQL, App Services, Application Gateway Highly preferred - experience with server-less architectures. Advanced understanding of application high availability and disaster recovery strategies Nice to Have - experience with automated deployment technologies, particularly CI/CD (Gitlab - Terraform/Ansible) Experience with scripting languages, strong Powershell, AZ CLI knowledge is highly advantageous, but T-SQL, bash, Terraform, Ansible or others are also desirable. Experience with enterprise monitoring and management tools Knowledge of containers and microservices is advantageous but not required Ability to work in high high-pressure, highly flexible environment against both short and long-term requirements. Ability to identify risks and escalate accordingly. Passionate about technology and solving IT operations-focused problems Must be detail-oriented and task-driven. Customer service focus is key Ability to work effectively within a team environment in and outside the organization to accomplish goals, objectives, and to identify and resolve problems Show more Show less