Credit and Collections Specialist

• Evaluate creditworthiness of new and existing customers by analyzing financial information, credit reports, and payment histories.
• Establish and monitor credit limits for customers in accordance with company policies and procedures.
• Manage the collections process by contacting customers regarding overdue payments, negotiating payment plans, and resolving payment discrepancies.
• Collaborate with sales, client success and finance teams to address customer inquiries and resolve billing disputes in a timely manner.
• Maintain accurate records of customer interactions, payment arrangements, and collection efforts using the company's CRM system.
• Prepare weekly and monthly reports on accounts receivable aging, collection activities, and bad debt reserves for management review.
• Implement strategies to reduce delinquency rates and improve cash flow, while maintaining positive customer relationships..

• Collections Target: Achieve collection targets by collecting at least half of the assigned target amount within the specified time frame.
• Days Sales Outstanding (DSO): Maintain DSO within acceptable limits by efficiently collecting payments from customers.
• Bad Debt Ratio: Keep bad debt losses below a specified percentage by effectively managing credit risk and collections activities.
• Customer Satisfaction: Ensure high levels of customer satisfaction by resolving payment issues promptly and professionally.
• Accuracy of Records: Maintain accurate and up-to-date records of customer accounts, payment arrangements, and collection activities.

• Bachelor's degree in Accounting, Finance, Business Administration, or related field.
• Proven experience in credit and collections, preferably in a similar industry.
• Strong knowledge of credit policies, financial analysis, and collections techniques.
• Excellent communication and negotiation skills.
• Proficiency in using Microsoft Office Suite.
• Ability to work independently and collaboratively in a fast-paced environment.
• Attention to detail and strong problem-solving skills.

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