Collections Specialist (w/ Credit Management Background)
Avid Technology
- Manila City, Metro Manila
- Permanent
- Full-time
- May act as the Collections Supervisor’s back-up during his absence.
- Perform collection activities (customer calls / e-mails) for assigned portfolio.
- Establish and maintain effective relations with internal and external customers.
- Effectively communicate with accounts payable contacts, customers’ senior management, or business owners in an effort to minimize past due items, optimize DSO and increase cash collections.
- Provide management with monthly cash forecasting targets.
- Identify problem accounts, determine and execute action plans to pursue collection.
- Ensure timely collection of accounts receivables by regularly contacting customers and escalating issues and concerns to the field as needed.
- Process/coordinate adjustments, credit memos, and refunds with Cash Application and Order Management when appropriate.
- Investigate and resolve customer deductions, return issues and chargebacks in a timely manner.
- Negotiate with customers experiencing short term financial constraints to secure commitments to pay amounts due in the shortest time possible.
- Manage the daily queue of orders being held for credit review prior to release for shipment.
- Perform credit risk evaluation (annual credit reviews and transactional/ad hoc credit reviews) including financial statement analysis and analysis of data obtained from banks and trade references.
- Exercise and monitor standby and documentary letters of credit.
- Adhere to all financial SOX controls
- At least 3 years’ experience in a similar role
- Strong B2C/B2B collections background with emphasis in Credit Management (Dun & Bradstreet, Credit Risk Monitoring, FS analysis, debt to income ratio, sales turnover, UCC filings, etc.) A MUST
- Knowledge of billing procedures and effective collection techniques (e.g. skip tracing)
- Working knowledge of MS Office and databases
- Comfortable working with targets
- Patience and ability to manage stress
- Excellent communication skills in English (written and oral)