Patient Coordinator I

Mindful Care

Manila City, Metro Manila
US$4.00 per hour
Contract
Full-time

4 days ago
Apply easily

The OpportunityA Patient Coordinator will execute all patient-facing tasks and inquiries while providing exceptional customer service. The Patient Coordinator will represent and be the "face" of Mindful Care. This role is responsible for handling patient scheduling/rescheduling, payment collections, and inquiries related to Mindful Care services via phone calls, texting, and email for all locations. You will also be responsible for triaging incoming inquiries from other departments and re-engaging patients who no-show for their appointments.Our ideal candidate will have a passion for helping others and be able to virtually support and advocate for the best possible patient experience.Responsibilities

Support people through the intake process and establish their Patient Portal and provide people with basic tech support to facilitate their provider experience
Answer all incoming calls for all locations and return any voicemails that are left outside of business hours
Provide Check-in and Check-out for everyone
Handle all scheduling/rescheduling requests via phone/email/text
Provide same-day eligibility and verification
Help collect balance due, copayments, and no-show fees
Tackle all provider requests for contact with patients
Triage all incoming inquiries for other departments
Other tasks as assigned by management

Candidate Profile

2+ years of experience in a medical office/hospital/clinic environment is required; previous experience in mental health care is preferred
High school diploma or equivalent required
Experience verifying health insurance
Prior customer service experience (medical or mental health practices preferred)
Ability to provide excellent customer service over the phone, email, text
Strong command of the English language
Strong verbal, written, and interpersonal communication skills
Must be well organized, attentive to details and can work in a fast-paced work environment
Must have strong computer proficiency
Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture

Position Type & Schedule

Type: Contract, Full-time
Schedule:

Monday-Friday 4am-1pm Eastern Time (Rotating Weekends)

Compensation

$4.00/hr. USD

By submitting this application, I acknowledge and agree that Mindful Care may conduct a background investigation as part of its hiring process. This investigation may include, but is not limited to, verification of my education, employment history, professional references, and other relevant information. It may also involve a review of my criminal record, credit history (where applicable), and any other publicly available information necessary to assess my qualifications for the position.I understand that this screening will be conducted in compliance with all applicable laws, including the Fair Credit Reporting Act (FCRA) and any state or local regulations. I further acknowledge that I will be required to provide written consent for this background check before it is conducted.I affirm that all information provided in my application is true, complete, and accurate to the best of my knowledge. I understand that any false statements, omissions, or misrepresentations may disqualify me from further consideration or, if discovered after employment begins, could result in termination of my employment.If I have any questions regarding this process, I acknowledge that I may contact Mindful Care's People department for further clarification.

Mindful Care