Position: Operations Assistant (Fulfillment) Working Hours: Mondays to Fridays; 9:00AM to 5:00PM BST Salary range: $800 to $1,000 per month depending on experience Key Responsibilities Manage all live orders, ensuring smooth coordination from placement to delivery Liaise with merchants, couriers, and customers to resolve any order-related issues Maintain accurate data within our operational tools Support customers via live chat and email through HubSpot Answer incoming calls via the bOnline phone system Gather customer feedback and insights to improve our service Adapt to evolving processes and contribute to creating scalable workflows Requirements 2+ years of experience in Customer Service, Operations, Sales, or a related role Prior experience in logistics, fulfillment, or last-mile delivery preferred Experience in the trades or construction industry is a plus Strong written and verbal communication skills Proficient with HubSpot or similar CRMs Tech-savvy and confident using web-based tools Proficient in Microsoft Office and Google Workspace Able to thrive in a dynamic, constantly evolving environment Show more Show less