Salesforce Support Engineer

Manila City, Metro Manila
Permanent
Full-time

1 day ago

Salesforce Support EngineerSay hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role.First, a little about our client, RingCentral is a $2 billion global leader in cloud-based communications and collaboration software. RingCentral is fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.About the Role
We are seeking an experienced Salesforce Support Engineer to provide advanced troubleshooting and customer support for a quoting software product built on Salesforce. This role focuses on resolving complex production issues, ensuring system stability, and delivering high-quality support to customers and internal stakeholders.To succeed in this role you must have experience in:Key Responsibilities

Act as the highest level of escalation for complex customer-reported issues
Diagnose and resolve production issues across Salesforce (Lightning), APIs, and web applications .
Perform in-depth root cause analysis and clearly document findings and recommended solutions
Analyze logs, system behavior, and integrations to identify and resolve issues efficiently
Support and troubleshoot integrations between Salesforce and external systems
Maintain and improve support documentation, knowledge base articles, and troubleshooting guides
Participate in on-call rotations as needed to support critical incidents

Required Qualifications

5+ years of experience in technical support, application support, or a related role
Strong experience troubleshooting Salesforce environments (Lightning, data models, configurations)
Experience diagnosing API and integration issues (REST/SOAP, JSON)
Ability to analyze logs, system errors, and performance issues across distributed systems
Familiarity with version control and release processes (read-only / support perspective)
Strong analytical and problem-solving skills

Preferred Qualifications

Experience supporting CPQ (Configure, Price, Quote) systems
Understanding of SaaS application support in a production environment
Experience working in customer-facing escalation or Tier 3 support roles
Soft Skills
Excellent communication skills, especially in explaining technical issues to non-technical stakeholders
Strong customer focus and sense of ownership
Ability to stay calm and effective during high-severity incidents
Collaborative mindset when working with cross-functional teams

What we offer:

Comprehensive HMO package (medical and dental)
Personal Time Off Leaves
Quarterly Performance Bonus
Employee Assistance and Wellness Programs

RingCentral is the #1 global cloud-based communications provider because we’re not just selling solutions; we’re enabling human connections. That’s why we’re the largest and fastest-growing pure-play provider in our space, with a market capitalization of over $4 billion, 20%+ annual growth and a $2 billion annual revenue run-rate.RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.About RingCentral/Acquire BPO
RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
By completing your application for this role, you:
Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunitiesHave read and agreed to our Data Privacy PolicyRingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its off-shore partner Acquire Asia Pacific Philippines, Inc.

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