BI Applications Support Engineer

• Provide operational support for BI applications and API management platforms
• Act as Level 3 support, performing in-depth analysis and resolution of complex incidents
• Use SQL to trace and validate data flows across multiple systems
• Ensure timely incident resolution and communicate updates via email, phone, and ticketing systems
• Participate in high-impact incident management and crisis resolution
• Drive continuous improvement of support processes and system stability
• Develop shift-left documentation and procedures to enable Level 1 and Level 2 support teams
• Maintain accurate and up-to-date technical and operational documentation

• Strong written and verbal English communication
• Customer-focused approach with effective issue‑handling skills
• Good organizational, prioritization, and pressure management abilities
• Solid understanding of computer science fundamentals, operating systems, software, and data transmission concepts

• Proficient in SQL
• Experience with:

• SAP BusinessObjects (SAP BO)
• Azure Databricks and Azure Data Factory
• API platforms (Apigee, API First, AWS)
• Traditional BI tools: SQL Server, SSAS, SSIS, SSMS
• Experience working with enterprise ticketing systems
• Able to manage multiple high-priority tasks in a fast-paced technical environment

• ITIL certification (Incident, Request, Problem, Change, Knowledge Management) is a plus
• Willingness to continuously update technical knowledge

• Financial, Accounting, and Billing Reporting Applications

• Returns and Production Reporting Applications

• Data Lake (Amazon S3), Elasticsearch, Talend, Apigee
• Global API integrations across EMEA, AMERA, Brazil, and Europe
• Ordering, monitoring, and analytics solutions supporting business operations

GECO Asia