MS Windows Consumer Team lead

• Lead a global, remote team of technical specialists, ensuring top-notch service and adherence to productivity and scheduling standards.
• Embrace the gig economy's dynamic, fostering a culture of flexibility, innovation, and continuous learning.
• Drive PLG by empowering your team to harness Microsoft technologies, ensuring alignment with our strategic objectives.
• Champion diversity and inclusion, creating an environment where every team member feels valued and empowered.
• Maintain a proactive approach to case management, backlog minimization, and customer satisfaction.
• Collaborate with Operations Leads to share insights, best practices, and drive continuous improvement across teams.
• Implement outcome-based performance metrics, ensuring the team's alignment with organizational goals and customer needs.

• Harnessing Microsoft Technologies: Empower your team to unlock the full potential of Microsoft technologies through dedicated product-led growth interactions.
• Collaborate with cross-functional teams to align technical support efforts with product-led growth strategies.
• Ensure 100% proper tracking of case insights related to product adoption and customer success.
• Ensures min of 80% team insights on product usage and exposition .

• Assess team capacity with a strategic lens, spearheading initiatives that enhance performance, efficiency, and productivity through innovative experimentation.
• Create an environment of innovation, collaboration, and continuous improvement, where team members are encouraged to share knowledge, learn collectively, and evolve together.

• Demonstrate exceptional problem-solving skills, with the ability to anticipate challenges and implement proactive solutions.
• Exhibit mastery in change management, adeptly guiding your team through technological and procedural shifts.
• Maintain a relentless focus on technical and service excellence, setting and exceeding industry benchmarks.
• Engage in strategic planning and execution, ensuring alignment with broader organizational goals and customer needs.
• Act as a champion for diversity and inclusion, fostering an environment where every team member feels valued, heard, and empowered to contribute.

• Proven experience in Microsoft 365 Family and personal feature set and workloads

• Windows 11, Microsoft Office, OneDrive, etc
• Solid track record of managing customer support teams.
• Outstanding leadership capabilities, with a talent for coaching, mentoring, and connecting with a globally dispersed team.
• A track record of driving customer satisfaction, operational efficiency, and team productivity to unprecedented levels.
• Advanced analytical skills, with a knack for managing product-led growth trackers and safeguarding data integrity.
• Superior communication and interpersonal skills, able to inspire team members and drive them towards achieving and surpassing targets.
• Adaptability and flexibility, capable of thriving in a fast-paced, 24x7 global operation.
• Understanding of Product Led Growth concept.
• A deep-seated passion for technology, especially Microsoft products, and a commitment to fostering the growth and development of your team.

• The flexibility to work remotely from anywhere in the world, within a company that prizes diversity, inclusion, and the well-being of its staff.
• A role that presents both challenges and rewards, where your contributions have a direct impact on our clients' success and our company's growth.
• A dynamic team environment, rich with opportunities for professional advancement and personal growth.
• A competitive compensation package that reflects your experience and the value you bring to our team.

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