Job Description:Excellent written and verbal communication skill, C1 CEF Score Ability to communicate correctly and clearly Good Problem Solving and Strong troubleshooting skills Ability to approach problems logically Strong customer service focus, Ability to empathize with the customer (Internal/External). Prioritizing customer needs (Internal/External). Deliver presentations or training using acceptable methods and techniques Develop curriculum, learning objectives, and course material Deal with people in a manner which shows sensitivity, tact, and professionalism Speak clearly, concisely and effectively; listen to, and understand, information and ideas as presented verbally Communicate information and ideas clearly, and concisely, in writing Understand and translate complex information into presentations Should show sufficient flexibility and urgency to handle pressure in a cross-cultural environment. Should be confident and able to hold the attention of the participants in a training session. Ability to make the sessions participative, lively, interesting and interactiveResponsibilities:Deliver soft training programs (Foundation Skills, Essentials Training) continuously for all business verticals. Develop & implement an effective Training Need Identification Process Assist in addressing Developmental needs of employees across the Organization Conduct training follow up session and measuring effectiveness of training Ensure accurate, timely and efficient analysis of Weekly and Monthly reports Conduct internal audit of the team's reports (soft and hard copy) Creation of modules & Updating of the training resource poolQualifications:Excellent written and verbal communication skill, C1 CEF Score Ability to communicate correctly and clearly Good Problem Solving and Strong troubleshooting skills Ability to approach problems logically Strong customer service focus, Ability to empathize with the customer (Internal/External). Prioritizing customer needs (Internal/External). Deliver presentations or training using acceptable methods and techniques Develop curriculum, learning objectives, and course material Deal with people in a manner which shows sensitivity, tact, and professionalism Speak clearly, concisely and effectively; listen to, and understand, information and ideas as presented verbally Communicate information and ideas clearly, and concisely, in writing Understand and translate complex information into presentations Should show sufficient flexibility and urgency to handle pressure in a cross-cultural environment. Should be confident and able to hold the attention of the participants in a training session. Ability to make the sessions participative, lively, interesting and interactiveAbout Us:EXL (Nasdaq: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 55,000 employees spanning six continents. For more information, visit www.exlservice.com.EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit .EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL's Human Resources team, as well as our hiring managers.
