Responsibilities : Manages the influx and fielding of messages that come into CCF's digital inboxes and platforms (such as but not limited to social media platforms and email inboxes). Responds to inquiries and messages to CCF efficiently while adhering to the general turnaround time and average response times set by the team lead. Works towards streamlining and improving current processes on messaging platforms. Coordination with relevant departments and ministries to ensure timely resolution of inquiries and requests online. Works with volunteers in the Chat Ministry to respond to prayer requests, counseling requests, as well as for major events like Prayer and Fasting. Management of CCF's Facebook Community through moderation of posts and membership requests. Moderation of chats and management of moderation volunteers for Sunday services. Qualifications : Degree in Business Administration, Mass Communication, Psychology or any related field OR experience in Customer Service Representative Work or Call Centers. Strong organizational skills and detail-oriented. Excellent oral and written English communication skills, literacy in Tagalog is a plus. Ability to maintain confidentiality and handle sensitive information with professionalism. Ability to work independently and as part of a team. CCF Discipleship group Member who has completed GLC 1 and 2. Teachable and adaptable. Strong comprehension skills. Show more Show less