Job Description Develop and implement solutions that will improve Chatbot user experience Conduct in-depth quantitative and qualitative analysis of user experience & behavior Perform UATs and live testing to identify and eliminate inefficiencies Collaborate with functional stakeholders to understand policy or process dependencies and to manage potential risks Provide progress reports on a daily, weekly, and monthly basis Requirements Bachelor's degree in management engineering, industrial engineering, computer science, or business At least 3 years total work experience with 1 to 2 years project management, strategy, or e-commerce experience Ability to think critically and solve complex problems Strong mathematical reasoning and analytical skills with proficiency in data analysis tools and techniques Excellent verbal and written communication skills; highly conversational Previous experience in artificial intelligence, conversational design, or programming is a plus Show more Show less