Job Posting Description Position Responsibilities: Create initial set-up of all plan member details in the database Strong attention to detail Good understanding of appropriate systems and group benefit knowledge Organize and prioritize work distribution Monitor incoming work volumes and balance this between the MSA team in order to meet service standards Monitor and respond to incoming email inquiries and correspondence with missing information or follow up on outstanding missing information Required Qualifications: Bachelor's degree in any field is preferred Basic Internet skills and knowledge of Lotus Notes, MS Word, and MS Excel Background in Plan Member Administration Excellent understanding of Group Benefits eligibility requirements Preferred Qualifications: Excellent analytical, problem-solving and decision making skills Good research skills Excellent organizational skills and ability to prioritize high volumes Good customer service skills Excellent adherence to Privacy and Confidentiality We'll empower you to learn and grow the career you want. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we'll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit . Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact . Working Arrangement Hybrid