Helpdesk Support Specialist (Tech Support)

Cartrack

  • Makati City, Metro Manila
  • Permanent
  • Full-time
  • 26 days ago
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Helpdesk Support Specialist (Tech Support) to join our team. Our teams are collaborative, vibrant, fast-growing, and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.Job Description:
  • Troubleshoot and resolve technical issues related to hardware, software, and networking
  • Install and configure hardware and software applications
  • Monitor and maintain Cartrack application and systems to ensure their smooth functioning
  • Collaborate with Global teams to implement and maintain IT projects
  • Document technical procedures, user manuals, and FAQs
  • Provide technical support for any IT related matters or issue
  • Train users on the use of Cartrack applications and hardware
  • Continuously update technical knowledge and skills
Requirements:
  • Minimum Higher Nitec/Diploma/Bachelor in Computer/Electronic Engineering/Telecommunication/Automotive Engineering or related discipline
  • Preferably with at least 2 years of related experience
  • Proficient in written and spoken English to handle customer queries
  • Must have a pleasant personality with high levels of motivation and enthusiasm
  • Ability to work independently and as part of a team
  • Willingness to work outside regular business hours as required

Cartrack