Account Manager

Quezon City, Metro Manila
Permanent
Full-time

1 month ago

As an Account Manager, you will embark on an exciting journey to support the planning, execution, and delivery of impactful projects in a fast-paced and dynamic environment.About Talisik Labs at Media Meter Inc.Talisik Labs at Media Meter Inc. is at the forefront of AI-powered digital innovation, building platforms that redefine how users interact with digital content. Our portfolio includes groundbreaking solutions like Salina (multilingual content translation and summarization), Detour (AI-powered website chat), Scoup (online narrative tracking and analysis), LexiBean (AI-powered legal research), and DownloDR (cross-platform video downloading).Key Responsibilities:Client Relationship Management

Serve as the primary point of contact for assigned client accounts across our AI platform portfolio
Build and maintain strong relationships with key stakeholders and decision-makers
Understand client needs and translate them into actionable project requirements
Conduct regular check-ins and status updates with clients to ensure satisfaction and project alignment

Project Coordination & Delivery

Support the planning and execution of client projects involving our AI platforms (Salina, Detour, Scoup, LexiBean, DownloDR)
Collaborate with technical teams to ensure project deliverables meet client expectations and timelines
Monitor project progress and proactively identify potential risks or roadblocks
Facilitate communication between clients and internal development teams

Account Growth & Expansion

Identify opportunities for account expansion and cross-selling across our platform ecosystem
Present platform capabilities and new features to existing clients
Gather client feedback to inform product development and enhancement priorities
Support contract renewals and negotiate scope adjustments as needed

Strategic Support

Assist in developing account strategies and success plans for key clients
Analyze usage patterns and metrics across platforms to provide data-driven insights
Prepare reports and presentations for client meetings and internal stakeholders
Support business development efforts for new client acquisition

Required Qualifications

Bachelor's degree in Business, Marketing, Communications, or related field
0-2 years of experience in account management, project management, or client services
Strong communication skills with ability to explain technical concepts to non-technical audiences
Excellent organizational skills and attention to detail
Proficiency in project management tools (e.g., Asana, Trello, Monday)
Experience with CRM platforms (Salesforce, HubSpot, or similar)
Comfortable working in a fast-paced, rapidly evolving environment

Preffered Qualifications

Familiarity with AI/ML technologies and digital platforms
Experience with SaaS or technology products
Basic understanding of web technologies and APIs
Previous experience in a startup or high-growth company environment
Multilingual capabilities (particularly relevant for our Salina platform)
Knowledge of legal research tools (relevant for LexiBean platform)

Paid Vacation Leave
Paid Sick Leave
Maternity & Paternity Leave

Entry Level / Junior, Apprentice Administration and Coordination Public Relations / PR 1 opening Bachelor's degree graduateM2.0 Communications specializes in business, technology and lifestyle communication, with emphasis on public relations, stakeholder management and digital communication. We focus on public relations, social media marketing and media analytics, and pride ourselves as experts in earned media communication.Starting with one employee in 2003, M2.0 now has a total of around 50 full-time staﬀers composed of a dozen manager/director level employees and more than 40 specialists. During this time, the company came to work with dozens of national and international brands including Intel, Dell, Carrier, Bank of the Philippine Islands. Currently, we work with brands including UNICEF, Philips, OPPO, Del Monte, Bayo and the Government of the Philippines.M2.0's diﬀerentiation lies in the robust support oﬀered by its diﬀerent service units, as well as its knowledge and experience in stakeholder management, technology and business PR. The agency also oﬀers a unique media monitoring service that is currently one of the most responsive and comprehensive in the Philippines today.

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