Health Coordinator

Trabago PH Incorporated

Rizal
Permanent
Full-time

1 month ago

Job Title: Health CoordinatorThe Health Coordinator is responsible for coordination of navigation activities based on a given assignment of services types, and works hand-in-hand with peer case coordinators and staff to provide quality customer care. The Health Coordinator facilitates communication between interdisciplinary members and expedites customer services. The Health Coordinator is dedicated to providing support to customers and managing customer cases, but is not responsible for any type of clinical care.Roles and Responsibilities * Screens incoming admissions of customers for eligibility for support services and facilitate services from community providers as needed.

Facilitates the care of customers in their homes under the direction of the physician by conducting intake, needs assessment, planning, and reassessment of service needs.
Acts as a liaison between the attending physician, vendors and the client to ensure non-fragmented, seamless, and holistic care through day-to-day support.
Acts as an advocate for clients to create a trusting environment for learning, adapting, and healthy change.
Coordinates necessary arrangements and follow up on services for customers in a timely manner.
Responds to customer questions, issues and/or concerns and relay information to the concerned parties.
Securely and accurately documents all customer information and completes reporting requirements through summary reports for physicians.
Ensures that work assignment and information gathered from day-to-day work is not shared with anyone and maintains HIPAA standards of privacy and confidentiality.
Attends in-service trainings and meetings at the request of or with the approval of immediate supervisor.

General Responsibilities:

Collaborative practice with strategic partners to coordinate all aspects of case management.
Properly conducting case management including, but not limited to concise and timely documentation of all case-related information into the Case Management System, following-up on cases, reading case notes, recording case notes, reporting to the next shift (rounds).
Creating a team-player environment by assisting co-workers with cases.
Researching information helpful both to clients and operations staff.
Participating in seminars or other continuing education courses.

Qualifications

Commitment to the mission of care coordination
Strong communication and interpersonal skills and ability to speak concisely to customers, vendors, physicians, and care team members
Strong customer service skills
Attention to detail and good ability to handle multiple tasks and requests
Organized with confidential client material, appointment tracking, and caseloads
Ability to build relationships with customers, work colleagues & vendors
Committed, responsible, and abides by high ethical and moral standards

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