About Us: AJT Diabetic Incorporated, doing business as Countrywide Medical, is a leading Medicare-contracted supplier that provides high-quality medical supplies and durable medical equipment to our valued patients. We are dedicated to providing the best care and service for our patients' medical supply and equipment needs. Our team of caring professionals are committed to ensuring our patients' medical needs are always taken care of. We are B.O.C Accredited and comply with all state licensure requirements to provide home medical equipment and supplies, delivered across all 50 US States. We supply patients in need of all major medical equipment and supplies, including Diabetic Testing Supplies and Continuous Glucose Supplies, CPAP supplies, urological supplies, wound care supplies, nebulizers and equipment, oxygen, and much more. We are quickly expanding and urgently looking for several highly skilled, self-motivated, and experienced individuals to join AR Team. The job is a full-time permanent work-from-home position on US Eastern Time Zone Hours. This is not a part time position. IMPORTANT NOTICE: We work directly with employees and are not affiliated with any recruitment agencies, training centers, or call center/BPO companies. You must be independent, and non-affiliated with any call center, training center or other BPO companies. To be considered for this great opportunity, please submit your resume, outlining the name of your current and/or prior employer, work title, dates worked, and duties and responsibilities. Internet & Hardware Requirements MUST have 2 monitors MUST have backup internet. (prepaid will do) 8 GB of system memory i3 processor or higher Fiber or highspeed internet of at least 20MBPs. (both upload & download) Windows 10 or 11 with Google Chrome web browser installed Wired headset Malware and virus-free/protected computer Skype account Valid government-issued ID/driver's license Job Requirement: Must have billing background Can read and understand the explanation of benefits and how to identify denials (non covered, pharmacy benefit only, etc.. ) and patients financial responsibilities (Co-Payments, Co-Insurances, Deductibles) Coordinates and takes care of the billing details of the patients Handles Insurance incoming calls Issues invoices, handles payments, processes credit cards Answers to queries of the patients Updates financial records Offers financial assistance to patients, hardship, special discount, special price Processes cash orders payments by phone Posts patient payments as needed Must have excellent customer service skills dealing with patient calling both inbound/outbound Must have collections experience dealing and explaining invoice details and handling disputes and payment processing over the phone Managing inbound and outbound calls to and from patients, providers, and healthcare insurance companies regarding inquiries and data verification (maintains great phone etiquette) Must have a courteous attitude, good communication skills, patience and computer knowledge Excellent verbal and written communication skills Knowledge of Microsoft, Excel, and Outlook email Communicates effectively to hand-off or pick-up work from colleagues Performs other duties assigned by Team Lead or Manager Scope of Support: Receiving incoming and performing outbound calls Payment processing payment via SARs, PayPal Billing explanation with patients and collections of payments Handle crossover during first hour and last 30mins of the shift COVID-19 considerations: All Employees will be working from Home Permanently. This is a work from home opportunity. Work from home means to work in the home in which you reside aka permanent residence. Powered by JazzHR UVcS7VFvz0