Logistics Assistant

• Coordinate freight bookings for product dispatch and returns, including confirming client details and liaising with transport providers.
• Respond to customer transit and product enquiries with accuracy and professionalism.
• Manage service and loan returns, ensuring all pick-ups, follow-ups, and documentation are handled efficiently.
• Process skincare and device dispatches, including creating sales orders and managing backorder notifications.
• Maintain accurate records across CRM and inventory systems (e.g., Highrise, Dear, Easy Insight).
• Support warehouse operations by preparing cases, labels, and shipment manifests ahead of deliveries.
• Manage and resolve product damage, missing items, and in-transit issues, escalating when necessary.
• Collaborate with internal departments, freight agencies, and suppliers to ensure timely resolutions and excellent client experience.
• Participate in process improvement discussions and team meetings to enhance efficiency.

• Previous experience in supply chain, logistics, or customer service roles (preferably with exposure to Australian operations).
• Strong organisational and time management skills, with the ability to handle multiple tasks and deadlines.
• Excellent communication skills-both written and verbal.
• High attention to detail and accuracy in data entry.
• Ability to work independently and as part of a collaborative team.
• Proficiency in Microsoft Office (Outlook, Excel, Word) and experience with CRM and inventory systems (Highrise, Dear, ShipStation, Monday.com, Easy Insight preferred).
• Problem-solving mindset with a proactive, “can do” attitude.

• ​Permanent work-from-home set-up
• Dayshift (Australian business hours)
• Full-time job
• HMO
• Annual leave
• Adhoc Bonus

Virtual Staff 365