Sales Compliance Analyst

• Identify and investigate potential risk by employees, ensuring discrete, objective investigations and consistent recommendations across multiple lines of business
• Contribute to and help develop policies, standards, and required practices for employees at all levels
• Support creation of training and documentation around policies, standards, and practices
• Partner for Asurion product launches to identify potential risky or fraudulent behavior and provide proactive solutions
• Ensure inspections are conducted and completed in accordance with Compliance standards
• Review and analyze Compliance data to identify trends, provide recommendations, and facilitate ongoing feedback with both internal and external teams
• Deliver insights to partners and stakeholders to drive initiatives and improve performance
• Research customer history through multiple systems as a result of non-compliant allegations or customer complaints to identify and recommend appropriate action
• Understand and stay up to date on fraud/risk prevention processes and procedures organizationally and facilitate internal knowledge sharing
• Develop and maintain relationships with internal fraud teams and stakeholders, ensuring strong partnerships and collaboration
• Facilitate compliance knowledge sharing and learning sessions with Quality organization and cross-functional partners
• Demonstrate core values and leadership principles
• Model leadership principles and provide mentorship to internal and external sales support teams.

• Ability to handle sensitive data and discussions in a professional and discreet manner

• Exceptional analytical and quantitative skills and attention to detail
• Strong problem-solving skills
• Communication and collaboration skills to enable work with all levels of the organization
• Ability to work independently
• Professional individual with a strong work ethic and a demonstrated team player

• Bachelor’s degree or 5+ years of experience in call center or Field environment
• Microsoft Office suite
• Advanced Excel with 2+ years of experience, including but not limited to, VLOOKUP and Pivot Tables & Charts (preferred)
• Compliance and Risk Management experience (preferred)
• Power BI knowledge (preferred)
• Project/program/stakeholder management experience (preferred)

Asurion