Service Desk Analyst

Taguig City, Metro Manila
Permanent
Full-time

15 days ago

The primary purpose of this role is to provide exceptional technical support to end users, ensuring the smooth operation of technology systems and applications. You will play a crucial role in resolving technical issues, managing user inquiries, and maintaining high levels of customer satisfaction.Your efforts will contribute to a positive technology user experience and overall operational efficiency of the company's Technology workplace Services function.Required Skills and Qualifications:

Customer Obsessed & Delivering Service Like No Other
Respond to incoming user inquiries, incidents, and service requests via various communication channels
Diagnose and troubleshoot technical issues related to hardware, software, and network connectivity
Provide timely and effective solutions or escalate complex problems to appropriate teams
Document and track all interactions and resolutions in the incident management system
Collaborate with other teams to resolve incidents and fulfil service requests
Monitor and manage ticket queues, ensuring timely response and resolution.

Driving Commercial & Operational Achievement

Collaborate with colleagues to ensure continuous coverage of SERVICE DESK operations
Proactively identify and address recurring technical problems to prevent future incidents
Contribute to process improvement initiatives to enhance the SERVICE DESK processes
Maintain knowledge base articles and user guides for common issues and resolutions.

Experiences

IT Graduate, or someone with a keen interest in kick-starting their technology career
A proven track record of achievement and quality customer service in your current role.

Technical Skills

Degree in Computer Science, Engineering, or a related field is beneficial
Understanding of service management tools and systems, and a knowledge of technology infrastructure,

networks, applications, and their inter-dependencies.

Knowledge and experience working across a variety of technology platforms and applications, an

understanding of relevant programming languages is a plus.Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.Why You'll Love Working Here:🌟 You’re Valued.
You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.🚀 You’ll Grow.
From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.🎉 You’ll Belong.
We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.🏢 You’ll Work in Style.
Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.💼 You’ll Work with Global Brands.
We match you with top international clients where you’ll work directly with their teams and make a real impact.Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.

Satellite Office

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