Service Desk Analyst

Taguig City, Metro Manila
Permanent
Full-time

2 days ago

🌟 We're Hiring: Service Desk Analyst! 🌟We are seeking a skilled and customer-focused Service Desk Analyst to provide exceptional technical support and resolve IT issues for our organization. The ideal candidate will have strong problem-solving abilities, excellent communication skills, and experience in troubleshooting various technical systems to ensure smooth business operations.📍 Location: Taguig, Philippines
⏰ Work Mode: Flexible office & remote
💼 Role: Service Desk AnalystWhat You'll Do:
🎯 Provide first-level technical support via phone, email, and chat
🔧 Troubleshoot hardware, software, and network connectivity issues
📋 Document and track incidents using ticketing systems
🤝 Escalate complex issues to appropriate technical teams
📊 Monitor system performance and generate support reports
💻 Assist with user account management and access permissionsWhat We're Looking For:
✅ Bachelor’s degree in Computer Science or related field (preferred).✅Microsoft certifications (MCSA/MCP) and Cisco CCNA are advantageous.✅ITIL Foundation v4 certification required.✅Minimum 3 years’ experience in service desk or technical support roles, ideally within Managed/Professional Services.✅Strong knowledge of ITIL framework and modern IT support practices.Ready to make an impact? 🚀 Apply now and let's grow together!

Eastvantage

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