This Onboarding Specialist role is a high-energy, detail-oriented position focused on bridging the gap between a candidate's job offer and their first day. It requires a blend of administrative precision, project management, and 'concierge-style' candidate support, specifically within a fast-paced environment like a BPO. Education Requirements Bachelor's degree in Human Resources, Business Administration, or a related field Key Responsibilities 1. Onboarding & Coordination Receive and validate candidates endorsed by Talent Acquisition. Schedule and conduct onboarding discussions, maintaining updated onboarding files and trackers. Monitor completion of required documents, pre-employment medical exams, and background checks to ensure readiness for Day 1 Process buffers to be onboarded for potential fallouts to ensure 100% fill rate. 2. Candidate Support & Orientation Guide new hires through documentation, company policies, benefits, and onboarding requirements. Provide clear instructions and follow-ups to maximize completion rates and ensure a smooth onboarding experience. Address candidate questions and concerns promptly, escalating as needed. 3. Stakeholder & Vendor Coordination Collaborate with HR, TA, IT, Facilities, Training, and external vendors to ensure onboarding readiness. Communicate updates, risks, and progress to stakeholders to maintain alignment and accountability. 4. Reporting & Compliance Track onboarding metrics, maintain accurate records, and prepare daily and weekly reports for management. Represent Talent Acquisition in providing audit data to ensure all onboarding activities comply with company policies, labor regulations, and data privacy standards. Maintain audit-ready documentation and uphold confidentiality throughout the onboarding process. MINIMUM REQUIREMENTS AND QUALIFICATIONS Minimum 2 years of experience in onboarding, HR operations, or recruitment administration, preferably in a fast-paced environment such as BPO. Familiarity with recruitment documentation, sourcing, staffing processes, and reporting. Strong understanding of onboarding procedures, compliance requirements, and ATS/HRIS systems. Experience in using Google Suite or Microsoft Office applications (Word, Excel, Outlook) and reporting tools. Strong organizational, time-management, and prioritization skills to handle multiple onboarding processes simultaneously. Critical thinking and problem-solving skills with attention to detail. Excellent verbal and written communication skills Ability to maintain confidentiality and professionalism while working independently or in a team. Strong interpersonal and customer-relations skills, able to collaborate with internal teams and external vendors. Able to work in a dynamic, fast-paced environment with competing demands. Willingness to work 100% onsite in various shifts, extended hours, or additional days as needed by business requirements.
