About UsKayana is a talent agency that connects Filipino Remote Professionals with global companies that operate within real systems and value disciplined execution. These are long-term professional roles—not gig work. Our partners build structured teams where accountability, clear communication, and operational discipline matter.Important: Kayana hires Filipino remote professionals only, regardless of their current location.Position OverviewThe Collections Specialist plays a critical role in maintaining healthy cash flow through disciplined follow-up, clear documentation, and structured regional coordination.This role operates at the intersection of Accounting, Sales, and Operations, ensuring invoices are paid on time, disputes are resolved efficiently, and communication remains aligned across teams.This is not a reactive collections role. Success in this position requires organization, consistency, and strong attention to detail. The right candidate thrives in structured environments, eliminates ambiguity, documents every interaction, and ensures that information flows clearly between internal teams and customers.The Collections Specialist will report directly to the Regional Accounting Manager and is expected to maintain consistent reporting standards, structured follow-through, and high accountability.Core Responsibilities1. Cash Collection & Account ManagementDrive timely invoice payments through disciplined account monitoring and proactive follow-up.Responsibilities include:Reviewing and maintaining customer aging reportsDistributing invoices and customer statementsPrioritizing accounts based on aging, exposure, and payment riskConducting structured follow-up calls and email outreachTracking payment commitments and ensuring follow-throughIdentifying issues that impact Days Sales Outstanding (DSO) and taking corrective actionEscalating unresolved accounts according to defined protocols2. Documentation & Communication DisciplineMaintain clear, accurate, and compliance-ready documentation of all customer interactions.Responsibilities include:Recording all customer communications within the systemMaintaining organized account notes and payment recordsTracking payment promises and monitoring adherencePreparing structured account status updates for leadershipEnsuring all account information is documented with clarity and accountability3. Cross-Regional CoordinationServe as a key connector between internal teams to prevent miscommunication and resolve billing issues quickly.Responsibilities include:Coordinating with Florida and East Coast operational teamsWorking closely with Sales and Project Managers to address billing disputesInvestigating and clarifying customer discrepanciesEnsuring alignment between operations, billing, and collectionsPreventing internal communication gaps that delay payments4. Systems & ToolsOperate efficiently within the companys technology stack to ensure accurate tracking and reporting.Responsibilities include:Working within a Microsoft-based ecosystem (Teams, Excel)Utilizing ERP and CRM systems for account tracking and reportingParticipating in the evaluation and usage of VoIP communication systems (RingCentral, Zoom Phone, Teams Calling)Maintaining compliance-ready call and communication documentationWhat Success Looks LikeA successful Collections Specialist will:Maintain structured, well-documented customer accountsReduce aging balances and improve Days Sales Outstanding (DSO)Ensure clear communication between Accounting, Sales, and OperationsPrevent confusion or delays caused by incomplete documentationExecute collections with professionalism, discipline, and consistency