Analyst Operations

IHG Hotels & Resorts View all jobs

Philippines
Permanent
Full-time

2 days ago

Job Category: Sales Support and EffectivenessJob Description:Role PurposeSupports sales operational governance across global sellers, ways of working optimization, and develop operations performance analysis that enable the sales operations teams to maximize, efficiency, productivity and increase key stakeholder satisfaction. Deliver on tactical activities to enable Sales Operations to focus on strategic direction for global excellence.Key AccountabilitiesDeliver ‘Ad Hoc’ requests in line with evolving sales requirements 15%

Work to assist key stakeholders in projects, operational reports, and key deliverables through process and content enhancements.
Ensure that requests are not created without true value and provide direction to resources that is currently available within IHG.

Development of actionable operational insight based on current ways of working 15%

Discover and identify internal operational gaps to allow Sales Operations Managers to recommend efficiencies as needed in-region.
Design an operational reporting suite to measure Sales Operations effectiveness across key functions and priorities.

Centralized sales operational support for Global Sales 70%

Provide operational support as central point of escalation through managing issues, discrepancies and requests through IHG Javelin Cases and working with Worldwide Sales.
Support regional alignment through roll out of job aides while identifying & leveraging best practices.
Identify areas of improvement and pain points to improve the efficiency of sales teams via monthly sales operations calls in the region.
Work with key stakeholders when changes to plans and accounts need to be made ensuring the approval for any changes impacting the total number are aligned with Sales Effectiveness.
Support sales efficiencies by upskilling relevant teams on Sales Operations’ Ways of Working.
Assists in Regional Delivery of Operational Initiatives for WWS, AMER, GC, and AMEA
Assists Sales Operations Managers on Account Transfers, Changes, and Operations Training Refreshers as needed

Key Skills & ExperiencesEducation-Bachelor's Degree in a relevant discipline or an equivalent combination of education and work related experience.Experience –A minimum of three years of relevant experience or equivalent work experience in operations management, analytics, & sales effectiveness. An additional minimum of two years of relevant experience or equivalent work experience in Sales of the service industry. Consultant experience an advantage but not required.Required Skills –

Proven time management skills.
Ability to interact on a professional level with senior management and sales operations teams.
Detail oriented with expert analytical skills.
Excellent written and verbal Communication Skills.
Excellent PC Skills (including Word; Outlook; Excel especially with pivot tables, VLookups, etc).
Knowledge of IHG products, rates and marketing programs.
Knowledge and experience of Sales & Reporting Systems (i.e. I-Know, Delphi; Salesforce.com; SAS, SAP

IHG Hotels & Resorts

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