About the job NetSuite AdminPosition Title: NetSuite AdminWork Set Up: On-SiteSchedule: 7:00 AM to 4:00 PM PH TimeJob Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark PampangaQuick Rundown:We are seeking a driven and client-focused NetSuite Admin to join our growing team. This role is ideal for someone who is not only well-versed in NetSuite administration, but also excels in client onboarding, communication, and basic support. You will play a key role in the post-sales journey, managing the delivery and implementation of products, training clients, and providing tier 1 and 2 NetSuite support.What Youll Do:
Product Delivery & Project Coordination
Manage the delivery and configuration of client's solutions post-purchaseLead client walkthroughs, ensuring a clear understanding of the product features and functionalityCollaborate with clients to gather requirements and tailor solutions within NetSuite accordinglyCoordinate internally with technical and support teams to ensure seamless delivery timelines
Client Training & Onboarding
Serve as the main onboarding guide for clients, offering product and process training sessionsBuild strong client relationships during and after implementation to ensure long-term satisfaction and usage adoptionMaintain up-to-date documentation and walkthrough materials for training purposes
NetSuite Administration & Tier 1/2 Support
Support basic administrative functions in NetSuite such as user setup, roles/permissions, saved searches, and dashboardsProvide Tier 1 and Tier 2 support, resolving product usage questions and handling minor troubleshooting using internal resources and research tools (e.g., Google, AI)Escalate complex issues to the technical team when neededWhat Were Looking For:1+ years of NetSuite experience, ideally in a support or admin-focused role2-3 years in client support, project coordination, or product onboarding rolesStrong communication skills able to translate technical concepts into client-friendly explanationsProactive, resourceful, and comfortable using web search and internal tools to find solutionsDetail-oriented, organized, and capable of managing multiple tasks and priorities simultaneouslyPreferred Qualifications:Hands-on experience with clients solutions or similar NetSuite-integrated platformsFamiliarity with SaaS onboarding, customer enablement, or technical client success rolesUnderstanding of business processes such as order management, fulfillment, or basic accountingWhy Youll Love Joining the CO Fam!At Clark Outsourcing, were redefining what it means to work in a BPO. This isnt your regular office setup - its where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise youll have to experience it yourself to believe it.Heres whats in store for you:Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!At CO, its not just about work - it's about loving where you work. Ready to experience the best workplace ever? We cant wait to welcome you to the team!
