About DME Serve: We are DME, a healthcare BPO leader delivering customized, HIPAA-compliant workforce solutions that enhance productivity and customer experiences. Driven by our core values, we help companies across industries understand customer needs and develop innovative solutions. Our mission is to enhance our clients' brand value through positive customer experiences while achieving strategic business goals. At DME Service Solutions, diversity, equity, and inclusion are more than words-they define who we are. Our commitment to these values is unwavering, and our agents are dedicated to serving communities from all backgrounds. Innovation and integrity are at the heart of our business philosophy. Our employees enjoy a world-class experience and benefits, which they extend to their service for our clients and their customers. We are dedicated to supporting the healthcare industry, partnering with biotech companies, medical device manufacturers, and medical supply distributors. If you believe in business as a force for good and in companies doing well while doing good, you've come to the right place. Job Brief: The Facilities and Administrative Manager ensures seamless office operations by overseeing the day-to-day operations of the Administrative Department, including non-trade procurement, enforcing office policies, and optimizing workplace efficiency. This role involves managing vendor relations, controlling budgets and supplies, coordinating staff activities, and maintaining a productive work environment. Your leadership will ensure that all purchasing requests are fulfilled on time, within budget, and according to company standards-driving both cost efficiency and operational excellence. Essential Duties and Responsibilities As Facilities Manager: Manage third-party service providers and on-site personnel (i.e., housekeeping, security) to ensure effective execution of assigned duties. Oversee daily operations of the office, including facilities maintenance and office equipment maintenance Manage and track budgets for administrative and facility-related expenses, including office supplies, equipment, and repairs. Monitor inventory of office, pantry and housekeeping cleaning supplies; coordinate the purchase of new materials and equipment/s (IT and office) based on the budget allocation and specifications. Develop and implement policies and procedures to ensure efficient and effective administrative and facility management. Coordinate with vendors and service providers for office and IT equipment, supplies, and services Conduct regular facility inspections and maintenance checks to ensure a safe and functional working environment. Provide guidance and support to staff on administrative and facility-related matters. Identify and troubleshoot administrative and facility-related problems and recommend solutions. Oversee the planning and execution of special events, meetings, and conferences. Facilitate travel bookings (hotel and air travel) for all employees and third-party staffs. Process and file vendor payment requests; perform audit and reconciliations of payments to ensure accuracy and compliance with financial procedures. Manage Ad-hoc tasks from time to time as needed. As Administrative Manager: Develop and enforce non-trade procurement policies and cost-saving initiatives Identify purchasing needs and conduct market research and supplier evaluations Lead tendering, contract negotiations, and vendor finalization Review and validate purchase orders, invoices, and related documents Monitor timely deliveries of goods/services and resolve any issues or discrepancies Supervise and consolidate monthly procurement reports (e.g., total purchases, pricing changes) Qualifications: At least 3-5 years of experience in facilities management, procurement or administrative leadership roles With BPO or similar industry experience is a plus Hands-on experience in vendor/supplier management Knowledge of property systems, maintenance, and regulations. Excellent communication and problem-solving abilities. Strong organizational, research, and analytical skills Strong ability to multi-task, solve problems, and lead cross-functional coordination Background in accounting systems is a strong advantage Behavioral Competencies: Customer Focus - Listens to and demonstrates an understanding of customers- stated needs. Professional Entrepreneurship - Takes proactive and constructive action at work with little or no direction from others. Drive for Results - Seeks to understand the rationale for key decisions and understands implications for own role/ actions. Displays a sense of urgency to deliver outcomes as per stated timelines. Influence and Impact - Uses simple persuasion techniques to achieve the desired result / action / commitment from others. Show more Show less