Firm SummaryWhite & Case is an elite global law firm serving leading companies, financial institutions, and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be.With lawyers and staff operating from more than 47 locations, working in virtually every country of the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world’s key financial markets and our strengths in handling complex cross-border work.It’s not just about our global network of offices and shared services centers; it’s the global interconnectedness of the Firm that our people, and our clients, value most. We work well together across geographic and practice boundaries. It’s one of the reasons we attract and retain cross-border work.Our lawyers are globally minded, enterprising, collaborative, and committed to excellence. Our people represent 90 nationalities and speak 80 languages.Position SummaryThe Assistant, Facilities is responsible for consistent online presence for Firm employees while coordinating with local Facilities team and vendors serving as a sole point of contact for end users. They process requests related to catering, housekeeping, maintenance, etc. using the Firm’s systematic ticketing system. They also create daily office-wide notices and update content for the London Connect page. They work with the global teams from the Firm’s 46 offices across the AsiaPac, Americas, and EMEA regions. The work is primarily conducted through the Firm’s proprietary tools, and via calls and email management.Duties and Accountabilities1AdministrativeReport to and take direction from the department’s corresponding leadership teamCoordinate with various global points of contact and internal clients to accommodate and fulfill requests and queriesGenerate reports for the stakeholdersConsistently track daily productivityShow excellent attention to detail and have a thorough knowledge of department and Firm procedures and resources, and uphold and utilize theseParticipate in departmental initiatives related to training, quality, reports, and overall administration, business development, resources / processes, and communityParticipate in annual goal setting with Team Leader with the objective of meeting or exceeding yearly goals, and seeking managerial guidance and support as necessaryCommunicationEffectively manage conversations with internal clients through emphatic listeningUnderstand the primary needs of end users and offer recommendationsTechnicalCoordinates facilities-related requests with the appropriate teams.Escalate and respond to technical issues and service challengesDemonstrate proficiency in the use of the Firm’s software programs including but not limited to Microsoft Applications (Outlook, Word, Excel, PowerPoint), Cisco Telephone System, Intranet Navigation, and the use of office equipment such as PDF Scanners, copiers, and video conferencing unitsMust be flexible and can adapt to change in workflow requestsRelationship ManagementUse good judgment at all times; ask follow up questions if instructions are unclear, efficiently communicate feedback, concerns, issues and workaroundsEnsure all restricted information, matters, issues, and personal effects of all principals are treated with utmost confidentialityEnable good working relationships with internal departments, by properly coordinating requests with necessary teams and solving incidents in a timely mannerQualificationsQualifications· At least 2 years of college education· Relevant work experience in a global customer service environment is necessaryEssential Job RequirementsExcellent written and oral communication skillsBasic knowledge of Microsoft Word, Outlook, Excel, PowerPointExcellent interpersonal skills with the ability to balance being an individual contributor and a team playerHas a positive approach to daily task management and can quickly build confidence, respect and trust with othersPleasant voice and professional demeanor in order to communicate with a diverse group of attorneys, clients, vendors, and staff and give a positive impression on the FirmHas the ability to communicate by telephone and/or mail and provide information with substance, courtesy and tactExcellent customer service skillsMust be flexible to work with shifting schedules, on weekends, holidays, and irregular hours on occasion and/or more than 35 hours per week to perform the essential duties of the roleLocation & ReportingThis role is based in Manila and reports to the Office Operations Manager1The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.
