ServiceNow Developer

Manila City, Metro Manila Taguig City, Metro Manila
Permanent
Full-time

8 days ago

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.Job Description:The ServiceNow Developer will be responsible to delivery of Service Portfolio Management – Agile 2.0 including the maintenance of an existing API to help move specific JIRA agile delivery groups and their work items into SPM. The developer will also assist with the population of the ServiceNow Configuration Management Database (CMDB) utilizing automated discovery.Primary Duties and Responsibilities:

Assist teams in their move from JIRA to SPM
Maintain SPM with minimum customization to preserve “out of box” functionality
Maintain an already established integration between Planview and SPM Pro to ensure certain work items appear in executive reports pulled from Planview.
Manage tracking of cloud/virtual inventory
Manage and improve ServiceNow Discovery
Provides governance to ensure the integrity of the Configuration Management Database
Conduct QA on Developer code. Ensure that all development adheres to SLF ServiceNow development standards
Support in the development of use cases and testing procedures, ensuring product functionality, debugging and testing is completed prior to production deployment
Build automated testing in ServiceNow ATF.
Maintain existing ATF framework and ensure that ATF scripts are kept current
Validate/Test API integrations
Define configuration items and classes, their attributes, data collection, and governance that are important to support other ITSM modules and business objectives
Build and support integrations with data sources other than ServiceNow Discovery
Add/update/remove Discovery credentials
Create/update/remove Discovery ranges and schedules
Monitor CMDB health and resolve conflicts between data sources.
Interpret Discovery logs and data to diagnose issues.
Define identification and reconciliation rules
Create/update/remove identification and reconciliation rules

Required Skills:

Javascript and Angular JS coding
Broad general knowledge of IT infrastructure topology including typical application, server & networking configurations and how they can be documented using a common data model
Experience with multiple discovery tools (ie ServiceNow, BMC Helix, SolarWinds)

Expertise and experience with ServiceNow ITOM products are required ServiceNow experience with discovery, Service Graph framework, service mapping, event management and configuration management (CMDB) is crucial

Strong ITIL knowledge with the ability to relate concepts to implementation strategies (Asset, Config, Change, Problem, Incident, Release)
Experience building catalogue items with multiple workflows
Expertise with scripting languages such as PERL, JavaScript, Python, or PowerShell
Thorough understanding of Software Asset Management (SAM) module
Experience creating new patterns and enhancing/modifying existing patterns in ServiceNow

Certifications- Discovery Fundamentals / Implementer - Or relevant experience supporting network infrastructure and servers- ServiceNow CSAJob Category: IT - Technology ServicesPosting End Date: 30/10/2025

Sun Life Financial

Apply Now