Order Placement/ Order Entry CSR (Fulltime Remote)
Remote VA View all jobs
- Davao Region
- Permanent
- Full-time
As an Order Placement/Order Entry CSR, you will be pivotal in managing customer orders, ensuring accuracy in order entry, and providing top-notch customer service. You will interact with various departments to facilitate smooth order processing and delivery.Key Responsibilities:
- Process customer orders accurately and efficiently through our order management system.
- Communicate with customers regarding order status, changes, and issues.
- Collaborate with the sales and warehouse teams to ensure timely fulfillment.
- Resolve any discrepancies in orders and proactively follow up with customers.
- Maintain accurate records of all orders and customer interactions.
- Provide exceptional customer service by addressing inquiries and concerns promptly.
- Previous experience in order entry, customer service, or related roles.
- Proficiency in using order management systems and CRM platforms.
- Strong attention to detail and accuracy in data entry.
- Excellent communication skills, both verbal and written.
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
- Familiarity with Microsoft Office Suite (Word, Excel) is a plus.