IT Systems Engineer (Onsite IT Support) (Associate-Mid level)
Philippines
Permanent
Full-time
6 days ago
About the Role: Microchip Technology is seeking a proactive and detail-oriented IT Engineer to join our IT Shared Services team at our Philippine Technical Center site. In this role, you will play a key part in supporting and maintaining our expanding IT infrastructure across the Asia Pacific region, with a primary focus on Windows environments. This is an excellent opportunity for candidates eager to deepen their expertise in system administration and gain exposure to a dynamic, global IT environment. Key Responsibilities: Provide day-to-day support and maintenance for IT infrastructure, including servers, storage, and network devices, primarily in Windows environments (Linux experience is a plus). Install, configure, troubleshoot, and maintain Windows operating systems and related hardware/software. Support data center operations, including server hardware installation, upgrades, and routine maintenance. Collaborate with cross-functional teams to ensure seamless IT operations and resolve technical issues efficiently. Create and maintain clear, detailed documentation for system operations, procedures, and service records. Coordinate with external vendors for hardware support, upgrades, and maintenance. Manage multiple tasks and projects simultaneously, ensuring timely completion and adherence to quality standards. Communicate technical information clearly to both technical and non-technical stakeholders. Deliver high-quality support and service to internal stakeholders, demonstrating a strong customer service orientation. Proactively identify and address operational needs to improve system reliability and performance. Key Competencies & Skills: Strong hands-on experience with Windows operating systems (installation, configuration, troubleshooting, maintenance). Familiarity with data center environments and server hardware. Experience supporting and maintaining IT infrastructure (servers, storage, network equipment). Excellent analytical and troubleshooting skills. Strong documentation skills for system operations and procedures. Ability to manage multiple tasks/projects with attention to detail. Experience working with external vendors for hardware support. Effective teamwork and collaboration skills. Clear communication skills for both technical and non-technical audiences. Self-motivated, proactive, and committed to delivering high-quality service. Education & Experience: Bachelor's degree or higher in Computer Science, Information Technology, or a related discipline. Minimum of two years of relevant professional experience (training will be provided). Show more Show less