IT Field Support Engineer - BGC
- Taguig City, Metro Manila
- ₱30,000-50,000 per month
- Permanent
- Full-time
- Candidates must possess a College Degree.
- Training and Certification would be an advantage.
- Preferably have 4 years up of experience in IT spare parts control & warehouse maintenance
- Willing to be assigned on the stated office location, and to travel to TRT offices globally on as needed basis.
- Spares management inbound and outbound the warehouse
- Handle quarterly stock take in Local Warehouse & Service Partner Warehouses
- Onsite minor break-fix hardware maintenance (Hot swap hard disk replacement, cable reseat, etc)
- Conduct onsite physical & logical audit for proactive sparing
- Perform quarterly onsite preventive maintenance per assigned customer
- Handle spare parts deliveries to FE, SeP & client
- Issuance of IMR’s, POR’s
- Assist VCA’s & BDA’s for conducting investigation for missing parts from stock counting
- Customer communication
- Updating TRT internal procedures
- Learning additional technical and non-technical skills.
- Sourcing Local Service Partners
- Sourcing Local Logistic Partner / Supplier
- Ensure above 95% accuracy between NetSuite inventory database and actual TRT & SeP warehouse spares
- Ensure all supported incidents or tickets are resolved within SLAs.
- Ensure all customer communication is prompt, professional and reliable
- Ensure all commitments made to customer are met, or re-scheduled with the customer’s knowledge and approval
- Continuously learn additional technical and non-technical skills
- Escalate calls through correct channels in a timely manner
- 24 x 7 Support Structure
- Comply fully with company policy to always protect the interests of TRT
- Ensure local SeP is available for onsite requirement
- Working with VCA team for local parts sourcing
- Local ticket management / status monitoring and make sure they are resolved within SLAs.
- Warehouse inventory movement monitoring
- Ensure warehouse parts labelling & binning is compliant with TRT global standard
- Ensure procedures are properly followed when onsite
- Ensure on time support for spare parts
- Coordination within FE / SeP team for urgent part requirement onsite
- Handle coordination & keep good working relationship with logistics and service partners
- Coordination with known local vendor for urgent logistics sparing
- Coordination with VCA, BDA & GSD division for parts needed for a call
- Coordination with VCA, BDA & GSD division for inventory movement
- Appropriate escalation to Shift leader or Field Engineer Team Leader when necessary
- Ensure timely updating to GSD & FE for calls requiring additional parts on-site
- Ensure that all onsite service calls under your responsibility are updated to the GSD Team within the agreed Service Level of client contract
- Ensure that the warehouse or technical work areas remain clean and always organized
- Ensure that you adhere to ESD procedures
- Ensure that you adhere to all OHS requirements, including for lifting, cabling, rack-mounting, and equipment in rooms is not obstructing walkways.