Position: People and Partnership Account Manager (Team Lead) Location: Clark, Pampanga Work setup & shift: Onsite / Nightshift / Dayshift The People and Partnership Account Manager is responsible for overseeing the operation of the assigned clients and ensuring the quality delivery of the Microsourcing services. The P&P AM is the main point of contact of the client in dealing with all Microsourcing Departments and or services. Assist the clients in the setup of their Philippines operation and drive growth in the client operation. Education and/or Work Experience Requirements: Graduate of any Bachelor's degree, graduate studies will be an advantage At least 1 year of experience in managing a team as a lead or supervisor Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers Excellent computer proficiency (MS Office - Word, Excel, Outlook, and PowerPoint) Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service Excellent written and verbal communication skills in the English language Willing and able to cover other shifts Dependable to be at work during assigned shifts and to complete work as expected Key Responsibilities and Accountabilities: Regularly coordinate with the client regarding the status of the offshore team Implement and monitor KPIs set by the client or MS Monitor the team's performance Conduct coaching sessions and issue corrective actions Monitor and track the daily attendance Implement policies, deadlines, and standards set by the client Handle complaints and queries from all staff Provide day-to-day operational support Resolve minor client and staff issues Report to the Operations Manager and VP of Operations Disseminate information to employees, such as updates on policies and company events. Create, maintain, and administer schedules for outsourced staff, in coordination with the client Prepare and maintain statistical reports used in management decision-making - particularly attendance reports and trends, schedule adherence, and other reports that may be useful in operations planning and management Develop reports/processes that increase the ability of the offshore project to effectively and accurately plan acceptable performance results Other specific details of the job will be made known to you by your immediate superior, which may vary in scope depending fully on prevailing project undertakings. About MicroSourcing With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines. Our commitment to 100% YOU MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive. At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%! For more information, visit https://www.microsourcing.com/ *Terms & conditions apply
