Bilingual Customer Service Representative

• Answer 30+ inbound calls per day in English and Spanish

• Create and manage support tickets in Zoho Desk

• Provide updates on orders, shipping, and product information

• Place customer orders during the call using Zoho Inventory

• Maintain accurate records in Zoho CRM

• Walk customers through basic troubleshooting when needed

• 1 –5 years of customer service or inside sales experience

• Bilingual (English/Spanish) with a neutral, professional accent

• Strong communication and active listening skills

• Comfortable using Zoho or similar systems (CRM, ticketing, inventory)

• A curious mindset — comfort with science or chemistry is a plus

• Familiarity with IP phone systems like GoToConnect is helpful

Staff4Me