Client Relations Manager

Angeles City, Pampanga
Permanent
Full-time

1 day ago
Apply easily

Position Title: Council Relations ManagerEngagement Type: Hybrid (Clark, Pampanga)Work Schedule: Monday - Friday; 9AM - 6PM PHTHolidays to Follow: Philippines (PH)The Council Relations Manager is responsible for delivering a high-impact, seamless, and engaging experience for members across assigned Asia Councils. This role plays a critical part in strengthening member relationships, driving engagement and retention, and ensuring the successful execution of council programs and meetings.This is a highly dynamic, client-facing role that requires a strong balance of relationship management, operational excellence, and strategic thinking. The Council Relations Manager acts as a key connector between members, internal stakeholders, and program delivery teams to ensure maximum value is realized from each council interaction.Qualifications:

Education: Bachelor's degree required
Minimum 2–3 years of experience in a client-facing role.
Experience in hospitality, events, or stakeholder management is highly advantageous.
Experience working in fast-paced, KPI-driven environments preferred.
Proficiency in MS Office tools.

Experience using CRM systems (e.g., Sugar, Salesforce, HubSpot, or similar). * Strong written and verbal English communication skills.

Strong interpersonal and relationship management. skills.
Highly organized with exceptional attention to detail.
Ability to manage multiple priorities effectively.
Analytical mindset with ability to interpret feedback and data.
Adaptable and agile in a fast-changing environment.
Calm and composed under pressure with strong problem-solving ability.
Team-oriented with a proactive and service-driven mindset.

Responsibilities:You are a proactive relationship builder who ensures members are actively engaged and receiving value from their council participation. You are highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment. You collaborate cross-functionally to deliver exceptional experiences while continuously improving processes and outcomes based on feedback and insights.A. Member Engagement & Experience

Drive active participation and engagement across assigned council members.
Partner with internal stakeholders to align content and resources with member business needs.
Develop and deliver high-quality communications including agendas, summaries, and highlights.
Analyze member feedback and implement improvements to enhance overall experience.

B. Member Retention & CRM Management

Monitor and track member engagement, attendance, and retention metrics.
Identify at-risk members and support retention or replacement strategies.
Maintain accurate and up-to-date records in CRM systems.
Generate reports and insights to support decision-making and performance tracking.

C. Meeting & Event Operations

Plan and execute council meetings across in-person, virtual, and hybrid formats.
Coordinate logistics including venues, vendors, travel, accommodation, and technical requirements.
Ensure all meeting materials meet quality standards and are delivered on time.
Manage budgets, track costs, and ensure delivery within financial targets.

D. Cross-functional Collaboration

Work closely with program leaders and internal teams to deliver seamless member experiences.
Communicate and resolve issues proactively and professionally.
Support departmental goals including engagement, revenue, and operational excellence.

E. Continuous Improvement & Support

Identify opportunities to enhance processes and member experience
Support leadership and team initiatives as required
Contribute to achieving overall team performance targets

If this sounds like you, then what are you waiting for? Come join us!Your love for Boomering will jump-start with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System), Boomering provides a fun, rewarding and stimulating environment where work-life balance meets a commitment to foster growth. * Genuinely caring Leadership Team

Competitive salary package
Company-provided full set-up for desktop/laptop with a back-up internet
Free pre-employment Medical Assessment (T&C apply)
HMO on the first day of hire
15 Vacation Leaves and 5 Sick Leaves
Annual Performance Reviews
Unlimited Employee Referral Incentives\
Employee Loan Facilities
Social Clubs and Interest Workshops
Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
Statutory Benefits: Maternity, Paternity and Solo Parent Leaves, Magna Carta for Women, Retirement Benefits, OT, and Premium Pays

About Boomering Inc.:
Providing equal opportunities and collaborative culture of excellence, Boomering is not just your average BPO. We are here to make a difference.Future-proof your career and pursue your passion with Boomering! We want career thrill-seekers who are committed to growth as much as we are.Website:
Career Portal:
Facebook and LinkedIn: Boomering Inc.; Boomering Careers

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