Council Relations Manager
Boomering View all jobs
- Angeles City, Pampanga
- Permanent
- Full-time
Work Set-up: Hybrid
Schedule: 9AM – P6M PHT
Holidays: Philippine Holidays
JOB DESCRIPTION FOR A COUNCIL RELATIONS MANAGERThe Council Relations Manager is responsible for delivering a high-impact, seamless, and engaging experience for members across assigned Asia Councils. This role plays a critical part in strengthening member relationships, driving engagement and retention, and ensuring the successful execution of council programs and meetings.This is a highly dynamic, client-facing role that requires a strong balance of relationship management, operational excellence, and strategic thinking. The Council Relations Manager acts as a key connector between members, internal stakeholders, and program delivery teams to ensure maximum value is realized from each council interaction.As a Council Relations Manager:You are a proactive relationship builder who ensures members are actively engaged and receiving value from their council participation. You are highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment. You collaborate cross-functionally to deliver exceptional experiences while continuously improving processes and outcomes based on feedback and insights.Your Responsibilities as a Council Relations Manager would be:Member Engagement & Experience
- Drive active participation and engagement across assigned council members
- Partner with internal stakeholders to align content and resources with member business needs
- Develop and deliver high-quality communications including agendas, summaries, and highlights
- Analyze member feedback and implement improvements to enhance overall experience
- Monitor and track member engagement, attendance, and retention metrics
- Identify at-risk members and support retention or replacement strategies
- Maintain accurate and up-to-date records in CRM systems
- Generate reports and insights to support decision-making and performance tracking
- Plan and execute council meetings across in-person, virtual, and hybrid formats
- Coordinate logistics including venues, vendors, travel, accommodation, and technical requirements
- Ensure all meeting materials meet quality standards and are delivered on time
- Manage budgets, track costs, and ensure delivery within financial targets
- Work closely with program leaders and internal teams to deliver seamless member experiences
- Communicate and resolve issues proactively and professionally
- Support departmental goals including engagement, revenue, and operational excellence
- Identify opportunities to enhance processes and member experience
- Support leadership and team initiatives as required
- Contribute to achieving overall team performance targets
- Bachelor’s degree required
- Minimum 2–3 years of experience in a client-facing role
- Experience in hospitality, events, or stakeholder management is highly advantageous
- Experience working in fast-paced, KPI-driven environments preferred
- Proficiency in MS Office tools
- Experience using CRM systems (e.g., Sugar, Salesforce, HubSpot, or similar)
- Strong written and verbal English communication skills
- Strong interpersonal and relationship management skills
- Highly organized with exceptional attention to detail
- Ability to manage multiple priorities effectively
- Analytical mindset with ability to interpret feedback and data
- Adaptable and agile in a fast-changing environment
- Calm and composed under pressure with strong problem-solving ability
- Team-oriented with a proactive and service-driven mindset
- Genuinely caring Leadership Team
- Competitive salary package
- Company-provided full set-up for desktop/laptop with a back-up internet
- Free pre-employment Medical Assessment (T&C apply)
- HMO on the first day of hire
- 15 Vacation Leaves and 5 Sick Leaves
- Annual Performance Reviews
- Unlimited Employee Referral Incentives
- Employee Loan Facilities
- Social Clubs and Interest Workshops
- Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
- Statutory Benefits: Maternity, Paternity and Solo Parent Leaves, Magna Carta for Women, Retirement Benefits, OT, and Premium Pays
Providing equal opportunities and collaborative culture of excellence, Boomering is not just your average BPO. We are here to make a difference.Future-proof your career and pursue your passion with Boomering! We want career thrill-seekers who are committed to growth as much as we are.Website: www. boomering.ph
Career Portal: https://boomering.zohorecruit.com/jobs/Careers
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