We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!Account Manager - CollectionsLocation: 1800 Eastwood, Quezon CityReporting to: Team LeaderWe’re an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.A SNAPSHOT OF YOUR ROLEAs an Account Manager - Collections, you are responsible for ensuring that all employment and personal information of employees are kept and handled according to existing company policies on Information Security and Data Privacy.What you get to do every day as an Account Manager - Collections:Manage designated accounts to ensure individual and team targets are met and exceptional customer service is providedUtilize appropriate tools and follow correct systems and process to undertake skip tracing of accounts to locate customersNegotiate payment arrangements and settlementsOrganize and manage workflow to ensure that all designated accounts are actioned appropriately, and payments arrive on timeEnsure accurate notes and data are available in CRM platforms at all timesConduct daily activities aligned with relevant Australian debt collection guidelines and other legislation including Privacy Act, Trade Practices Act and NCCC, etc.Exhibit team ethics, working in harmony with other team members and assisting them in performing their dutiesEffectively collaborate with team members to ensure that function is operating effectively and efficiently, while maintaining a harmonious team environmentAdhere to the campaign's purpose, objectives and mission and openly support the campaign's strategyEnsure a safe and healthy work environment by complying with OHS legislation and the campaign's OHS policiesEnsure compliance with the campaign's policies and proceduresA BIT ABOUT YOUWith Industry and/or collections, sales and customer service experienceWith Previous roles in financial services or Australian based campaignsWith Skip tracing experienceMEASUREMENT OF SUCCESSAccount Specific MetricsClient satisfaction metricsCompliance level of company policiesWHAT WE VALUEWe’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:Collaboration: Brilliant jerks can be brilliant elsewhere.Impact: Do, get it done, create impact.Passion: Be positive, bring passion and energy.Transparency: A transparent team can help each other.As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.Join the A-Team and experience the A-Life!
