Job Description Calls/emails clients to inform them their account status and attempts to collect from them their overdue balances. Offers appropriate risk mitigation program according to client&aposs financial situation. If client agrees, endorses accounts to Client Support Unit for booking. Resolves client&aposs issues pertaining to his/her account. Probe for uncontacted customers and attempt to secure their new and updated contact information. Updates/maintains client&aposs customer information in the system. Provides feedbacks to Collections Manager about irregularities and observations on the accounts that they encounter. Escalates inconsistencies in the implementation of the approved processes. Handles special collection states and difficult clients with tendencies to complain. Performs adhoc tasks assigned by team leaders on top of call outs. Normally assigned to buddy-up with new hires to fast track their learning curves. Qualifications Strong communication and negotiation skills Strong problem solving and critical thinking skills Goal oriented, self-starter, hardworking and process oriented Should have the ability to work well under pressure KPI Promises to Pay Amount Collected ENR Cured Phone monitoring scores Show more Show less