Project Manager, Disputes (Analyst)

• Manage and oversee deployed projects from initiation to completion, ensuring they operate smoothly and achieve set objectives.
• Proactively identify and address current issues, implementing effective solutions to keep projects on track.
• Work closely with cross-functional teams, including product, technology, risks and compliance and other key stakeholders to ensure seamless project execution and alignment with business goals.
• Continuously monitor project performance, track key metrics, and provide regular updates to stakeholders.
• Maintain comprehensive project documentation, including plans, status reports, and post-project evaluations, to facilitate transparency and continuous improvement.
• Identify potential risks and develop mitigation strategies to minimize project disruptions.
• Engage with stakeholders to define project requirements, manage expectations, and ensure their needs are met throughout the project lifecycle.
• Identify opportunities for process improvements and contribute to the development and implementation of best practices in project management.
• Provide subject matter expertise during internal and external projects and engagements.
• Facilitate or participate in change management forum/meetings (if needed)
• Open tickets and communicate system or settlement issues to leadership or internal partners
• Stay current with industry and client trends and maintain a strong knowledge of Visa international Operating Regulations and Regulation E/Z with regard to dispute processing.
• Identify and analyze processing problem with customer impacts, communicates ongoing situation status to processing teams
• Potential domestic and international travel may be required
• Work in a matrixed environment
• Work off business hours as required

• 5 years of work experience with a Bachelor's Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

• Requires a minimum of 5 years' experience working in a merchant acquiring, card issuing, or back office banking environment, and a minimum of 4 years of experience in a dispute resolution management or loss recovery role
• Comprehensive knowledge of Visa's International Operating Regulations
• Comprehensive knowledge of US Federal Regulations E and Z
• Exceptional organizational and time-management abilities to handle multiple projects simultaneously.
• Prior experience in project management or a strong interest in developing project management skills.
• Must be a self-starter with proven abilities in organizational, conceptual, and logical problem solving
• Proven ability to service and support a range of internal and external customers, while maintaining client/stakeholder confidentiality, often in parallel and within a shifting set of priorities
• A proven track record for making sound decisions based on available information, managing both short and long-term goals, and achieving high quality operational results
• Ability to make independent decisions guided by department policies and procedures
• Customer focus with proven ability to establish productive working relationships
• Ability to set priorities and manage customer expectations, and work both as part of a team and independently
• Ability to set priorities and manage department expectations, and work both as part of a team and independently
• Exceptional verbal, written and interpersonal skills are required
• Exceptional knowledge of Microsoft Office, specifically Excel

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