Project Manager

TTEC Digital

  • Manila City, Metro Manila
  • Permanent
  • Full-time
  • 15 days ago
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.TTEC Digital is seeking an energetic, detail-oriented, and experienced Project Manager to join our growing team. This role is key to bridging business needs and technical solutions by working closely with internal teams and external client stakeholders. The ideal candidate will bring a mix of project management expertise, business analysis experience, and a passion for driving operational excellence. This is a 100% remote opportunity! \nWhat you'll be doing:
  • Lead and facilitate meetings with stakeholders to understand business processes, pain points, and project goals.
  • Elicit and document clear, detailed business requirements and create visual representations such as process flows and high-level designs.
  • Partner with leadership to support decision-making and ensure alignment on cross-functional initiatives.
  • Identify opportunities for process improvements and drive stakeholder alignment on proposed enhancements.
  • Create comprehensive documentation including business requirements, functional requirements, and reporting needs.
  • Support the end-to-end project lifecycle in both Agile and Waterfall environments.
  • Consistently record and distribute meeting minutes, decisions, and actionable items.
  • Track and manage changes to requirements during project implementation, ensuring clarity, communication, and stakeholder approval.
  • Collaborate with development and delivery teams to ensure accurate execution and resolution of requirements.
  • Use analytics and KPIs to track project success and highlight opportunities for optimization.
  • Assist in the development of end-user documentation and support materials.
What you will bring:
  • Bachelor's degree (BA/BS) required.
  • 2+ years of experience as a Project Manager, Business Analyst, or in a similar client-facing delivery role across diverse industries.
  • Experience in gathering and analyzing business requirements, process mapping, and stakeholder management.
  • Proven ability to work effectively across multifunctional project teams and engage with various stakeholders, including program leaders, SMEs, and process owners.
  • Strong knowledge of both Agile and Waterfall project management methodologies.
  • Skilled in using tools such as Microsoft Office Suite (Excel, PowerPoint, Word), Microsoft Project, Visio, and collaboration platforms.
  • Strong organizational, time management, and prioritization skills, with the ability to manage competing demands.
  • Excellent verbal and written communication skills; confident in presenting to both technical and executive-level audiences.
  • Demonstrated ability to build trusted relationships and influence stakeholders at all levels.
  • Passionate about process improvement, customer experience, and driving continuous value through innovation and optimization.
\n#LI-BN1About UsTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.#LI-RemotePhilippines

TTEC Digital